COVID UPDATE

COVID UPDATE

Updated 4/22/20

In order to help with social distancing – ALL DELIVERY TICKETS ARE BEING LEFT AT THE FILL PIPE! (in a plastic bag)

Updated 3/19/20
Per the Governor’s emergency orders FSI is declared as an ESSENTIAL Business and is OPEN for service in all capacities

Effective immediately our offices will be closed to visitors. We do not anticipate any disruption to our delivery or servicing. Please continue to call us 413-650-6298 or contact us online.

Dear Valued Customer,

COVID-19 is disrupting our lives in many ways. We have been closely following the guidance given by the CDC and by state and federal authorities. Our highest priority is the health and safety of our customers and our employees.

What we are doing for your benefit

  • We have told our employees not to come to work if they feel sick or if anyone in their household has a fever.
  • We’ve instructed all of our technicians and drivers to take extra precautions when coming into contact with customers in their homes or businesses. They have also been told to keep a safe distance from customers. We want to err on the side of caution, even if it feels awkward at times (like no handshakes).
  • We are prepared to work remotely and handle our normal business operations from home in the event that we close our offices.

What you can do for our employees

  • If you have a service call scheduled and someone in your home is sick, please alert us. This also applies if you have come in close contact recently with someone who has tested positive. We can easily reschedule your call.
  • Keep a safe distance away (six to eight feet) after letting one of our people into your home. We know this will feel awkward, but it is the recommended strategy for mitigating the spread of the virus. You can also arrange to leave a key in the event that you do not want to be at home. If you have a separate entrance to your basement, we can use that.
  • Effective immediately our offices will be closed to visitors. We do not anticipate any disruption to our delivery or servicing. If you normally come by the office to pay your bill in person, please call us, we can assist you in setting up an automatic credit card payment or alternative payment methods.

Make sure we have your cell phone number and email address so that we have multiple ways to contact you in case we urgently need to reach you. This is a fluid situation, and we are in uncharted waters. We will update this page if the situation warrants it.

Plumbing Services

We offer service and repair on all plumbing equipment, whether it’s plumbing conversions, updating fixtures or putting in completely new plumbing systems.

Water Treatment Services

You can protect your plumbing and appliances when you use a home water filtration system. Heavy metals, minerals and chemicals in unfiltered water can all cause gradual damage.

Water Heaters

You can have confidence that the certified and experienced FSi technician who arrives at your home to install your new water heater has been thoroughly trained to do the job.

Complete service, repair and installation work

FSi Oil and Propane provides complete plumbing service, repair and installation work throughout Western Massachusetts. Our licensed plumbers are available for your plumbing service needs to ensure maximum home comfort with minimum hassle.

Contact us to keep your plumbing system—along with your energy systems — in good working condition to ensure year-round home comfort. See what our plumbing pros can do for you.